Unlock the full potential of your Dental pod with essential usage tips and tricks

Not Seeing Results From Your Dental pod?

I have a questionIf you have a general inquiry and would like to speak to our customer team, please submit the form <a href="https://help.zimadental.com.au/en-US/contact" rel="noopener noreferrer" target="_blank">here</a>. Have a separate issue?If you would like to claim a broken unit under our 12-month warranty policy, please visit&#xA0;<a href="https://help.zimadental.com.au/en-GB/my-unit-is-broken-959603">this page</a>.If you would like to request a return under our 30-day return policy, please visit&#xA0;<a href="https://help.zimadental.com.au/en-GB/request-a-return-959602">this page</a>.

I have a question

If your unit has broken down, you can claim a replacement here under our 12-month warranty policy

<h2 id="isPasted">Submit a claim</h2>If your Zima Dental product(s) are broken or damaged, you can request a replacement under our warranty policy.To submit your claim, simply fill out the form attached <a href="https://www.zimadental.com.au/apps/product-registration?form=warranty-claim">here</a>. Once complete, please check your emails for further information.&#xA0;Please note, this policy is separate from our 30-day returns policy and does not cover accidental damage.&#xA0;<h2 id="have-a-separate-issue">Have a separate issue?</h2>If you would like to request a return under our 30-day return policy, please visitIf you have a general inquiry, please visit <a href="https://help.zimadental.com.au/en-GB/contact" rel="noopener noreferrer" target="_blank">this page.</a>

My Unit is Broken

Request a return under our 30-day return policy

Submit a claimIf you would like to return your unit, you can request a return under our 30-day return policy.If you are not seeing the results from your Dental Pod, please ensure you <a href="https://help.zimadental.com.au/en-GB/not-seeing-results-from-your-dental-pod-959604">visit this page first</a>.&#xA0;To submit your information needed to claim, simply fill out <a href="https://zimadental.com.au/apps/product-registration?form=return-claim">this form</a>. Once complete, please check your emails for further instructions.&#xA0;Please note, this policy is separate from our warranty policy and does not cover damaged or broken units.&#xA0; Have a separate issue?If you would like to claim a broken unit under our 12-month warranty policy, please visit <a href="https://help.zimadental.com.au/en-GB/my-unit-is-broken-959603">this page</a>.If you have a general inquiry, please visit <a href="https://help.zimadental.com.au/en-GB/i-have-a-question-2542813">this page</a>.

Request a Return

We're here to help! Please reach out to our team if you have any questions or require further assistance

← Back to Shop

Contact Us

Zima Dental Support AU

Problem With Your Unit?

What's wrong with other cleaning methods?

Can't I just clean my appliance with a toothbrush?

Will the Dental pod cause damage to my dental appliance?

Can the Dental pod clean Aligners/Invisalign?

Can the Dental pod clean Retainers?

Can the Dental pod clean Night guards and Bite guards?

Can the Dental pod clean Dentures?

Can you put two appliances in the Dental pod at once?

Why doesn't the Dental pod have a UV light?

Is there an auto stop function?

What temperature water should I use?

Can I run multiple cleaning cycles?

Should I clean my dental appliance everyday?

Does the Dental pod use a lot of electricity?

Can the Dental pod clean jewellery?

How do I clean the Dental pod after use?

Can I leave my appliance in the Dental pod overnight?

Can I share the Dental pod with my partner/family?

Is the Dental pod really better at cleaning than alternative methods?

Dental Pod

What are the tablets for?

How do the tablets work?

Why do I need tablets too?

Can I use tablets from other brands in the Dental pod?

What ingredients are found in the tablets?

Ultrasonic Boosting Tablets

What is Max Clean mode?

What is the modularity feature?

What can the Dental Pod Pro clean?

Why should I upgrade to the Dental Pod Pro?

Will the Dental Pod Pro damage my appliance?

How do I clean the Dental Pod Pro after use?

Dental Pod Pro

How effective is the UV light we use?

How does the sliding lid mechanism work?

Does the Zima UV Case need water?

Is the Zima UV Case safe for airports and travel?

What can Zima UV Case hold?

Can Zima UV Case hold more than one appliance at a time?

What is the case made of?

What is the power source for Zima's UV Case and how long does the battery last?

Do I need a Dental pod and a Zima UV Case?

Zima UV Case

How long will my order take to arrive?

Can I track my order?

Do you ship internationally?

What is the 30 day money back guarantee?

General

FAQs

Managing Your Subscription

How To Sign Up

Ultrasonic Boosting Tablets Subscription

Register For Your FREE 1 Year Warranty

Need Help?

Amazon Tracking Form

Amazon Support